The Experience Mandate: Why Digital Experience Monitoring is Now Every IT Leader's Business.

The Experience Mandate: Why Digital Experience Monitoring is Now Every IT Leader's Business. Digital Experience Monitoring (DEM) is no longer a tech nice-to-have—it’s a leadership imperative. Here’s what IT leaders need to embrace now. In a world ruled by user expectations and fast-moving systems, Digital Experience Monitoring (DEM) isn’t a backend detail. It’s the front line. DEM gives IT leaders control, insight, and influence over what matters most—the user experience. It doesn’t just measure. It transforms. This post shows why DEM is the new mandate, how it changes the IT playbook, and why leaders who ignore it will be left behind. #DigitalExperience #ITLeadership #DEM #FutureofIT The Tipping Point When Performance Stops Being a Metric and Starts Being the Mission You feel it every day. Logins that lag. Dashboards that stall. Users who don’t say anything—they just leave. And the worst part? You’re often the last to know. Welcome to the modern IT paradox: You’re in charge of eve...