Why IT Is Still Treated Like a Support Function.
Why IT Is Still Treated Like a Support Function. Why do many organizations still treat IT as a support function despite technology driving modern business success? A senior IT leader shares deep insights on leadership, strategy, and transformation. That Should Worry Every CEO. Many organizations still view IT as a cost center. A department that keeps systems running, resets passwords, manages vendors, and “supports the business.” That mindset is now dangerous. Technology is no longer sitting beside the business. Technology is the business. Revenue models, customer experience, operational resilience, market expansion, supply chain visibility, compliance, and AI adoption all depend on IT capability. Yet in many boardrooms, IT leaders are still invited into conversations after strategic decisions are already made. After three decades leading global technology organizations across industries, I have seen one pattern repeatedly: companies that treat IT as operational support eventually stru...