Sanjay Kumar Mohindroo

From Control to Trust. Human-in-the-loop today. Human-on-the-loop next. Human-out-of-the-loop ahead. A clear, grounded view of how AI control will truly shift. Human Presence Across the AI Loop, and the Road to Scaled Autonomy A calm path through rising machine power Artificial intelligence is moving fast, but control still matters more than speed. The real question is not how strong AI becomes, but how humans stay present as systems act at scale. This post explores three control frames that already shape AI systems: Human in the Loop, Human on the Loop, and Human out of the Loop. These are not slogans. They are design choices with social weight. Human in the Loop keeps people inside each decision. Human on the Loop shifts people to oversight. Human out of the Loop allows systems to act alone within strict bounds. Each step brings gain and risk. Each step needs time, trust, and proof. This post explains each frame, sets realistic timelines, and states a clear end state. That end state ...

ITIL 4: Modernizing Service Management for the Future. ITIL 4 transforms service management through AI, experience metrics, adaptive frameworks, and value-driven leadership—read this bold take. In 2025, ITIL 4 is no longer a “best practice nice-to-have”—it’s central to how organizations drive value through service management. The evolution we’re seeing is bold: from SLA to XLA, from rigid processes to adaptive frameworks, from human-only workflows to Agentic AI partnerships. In this post, I argue that embracing this evolution isn’t optional—it’s essential. I’ll share how leaders can modernize ITIL 4 in 2025, highlight key tensions, and spark a conversation about what “good” service management looks like. I invite you to push back, question, and help refine the future. Service Management at a Crossroads Every few years, the IT world faces a pivot point. In 2025, I see ours. The old models—process-heavy, tech-first, reactive—are breaking under the strain of rising expectations, relentles...