When IT Says Yes to Everything, Business Loses
When IT SaysYes to Everything, Business Loses When IT accepts every business request, priorities blur and value suffers. A five-gate framework for better technology investment decisions. After nearly three decades in enterprise IT, I have learned to be wary of one sentence that sounds wonderfully collaborative: “IT will make it happen.” It wins applause in the meeting. Six months later, it can leave the organisation with too many priorities, too much technology, diluted accountability, and very little clarity about what actually created value. The conventional wisdom says IT must be an enabler. The modern CIO, we are told, should remove friction, support every business initiative, move faster, and never become the dreaded “Department of No.” I think that advice has been taken too far. When IT says yes to everything, it is not enabling the business. It is avoiding a decision the business needs to make. And eventually, the business pays for it. The Real Cost of an IT “Yes” A request arri...